Refund policy

It's really quite simple.

We strive to ensure that our products fulfill your wishes. If for any reason you are dissatisfied with your purchase or experience, we will do everything we can to correct the error and provide you with the best service.

The thought of unhappy customers keeps us up at night. Don't hesitate, to call us on +4531155880 or email us at info@mypetpassionstore.com

You have 14 days (from the date you receive your items) to return them to us for a full refund. We also cover the costs of returning the goods to us*. Please see below for further details and instructions on how to return an item.

Non-refundable products:

We are unable to offer refunds on a small number of products, such as items that have been custom-made or perishable items.

If you have the slightest problem with your order, please contact us immediately. We are ready to help!